ISIKHUNGO SOKUXHUMANA | Inkundla YOPROFESSIONALS abafuna ukuthola IMALI ENGEZIWE

I-inthanethi kanye nokuthuthuka kobuchwepheshe ezikhathini zamuva kuye kwaqhuba izinto ezintsha nokuziphatha okungezona zansuku zonke nhlobo. Namuhla, izinkampani zizimisele ngokuthuthuka. Ukuze kufinyelelwe abantu abaningi, abakhawulelwe ezinqubweni zokuthengisa kuphela kodwa baya phambili futhi bafuna ukulungisa amathuluzi abawasebenzisela le njongo.

Kule khomishini, igqamisa i isidingo sesevisi yamakhasimende engcono, futhi lokhu kuhlanganisa, njengebhizinisi, ukuphoqeleka ukuba ne-omnichannel, ukutholakala kwengxoxo njalo. Impela ngama-chatbots kwenziwa umzamo wokuhlanganisa lesi sidingo; Nokho, lobu buchwepheshe abukakwazi ukunikeza ukunakekelwa okuphumelelayo, kulapho i-ChatCenter iqala khona ukuthuthukiswa.

I-Chat Center iwusizo oluwusizo nolunamandla oluvumela izinkampani ukuthi zenze ezazo zamazwe ngamazwe isevisi yamakhasimende, ukumaketha kanye nezindawo zesevisi yezobuchwepheshe ngesiteshi. Ngokuhlanganisa iziteshi eziningi ngasikhathi sinye, ithwebula kahle futhi yabe izingxoxo phakathi kwamakhasimende nabasebenzi abasebenzayo abalungile.

Konke lokhu kwenzeka ngokusebenzisa isikhombikubona esinembile nesisebenziseka kalula. Ukugcina ukulawula okunembayo kwemibiko lapho abalawuli nabaphathi benganikeza izimpendulo ezinembe kakhulu ngokuya ngesu lokunweba.

Ngamagama alula, I-ChatCenter iyinethiwekhi ehlanganisa ukwesekwa kwenkonzo yamakhasimende zezinkampani eziqasha izinsiza zazo. Futhi futhi, ixazulula ngokusebenzisa ithimba eliqeqeshiwe, ukungabaza okungenzeka abasebenzisi balezi zinkampani.

Kungani i-ChatCenter idalwe?

Kungakhathaliseki ubukhulu benkampani, ikhasimende liyimpahla ebaluleke kakhulu. Ngakho-ke, kuyindaba ebaluleke kakhulu ngikunike ukunakekelwa okungcono kakhulu ongakwenza. Futhi namuhla, izinkampani ziyazi ukuthi indlela engcono kakhulu yokufeza lokhu ukusebenzisa ama-agent angabantu.

Nokho, bayaqaphela futhi ukuthi ukwenza kanjalo, lezi zinsiza zabantu kufanele zibe iyatholakala amahora angama-24 kuzo zonke iziteshi zayo. Lokhu kusho izindleko eziphezulu zezomnotho ezinkampanini eziningi.

Ukucacisa lezi zinselelo, i-ChatCenter yazalwa: Umzimba we-B2B lowo inikeza isevisi yamakhasimende esheshayo nengunaphakade ngokusebenzisa ama-agent angabantu abaqeqeshiwe ukuze bathole imiphumela engcono kakhulu.

Isebenza kanjani i-ChatCenter?

Lapho ufinyelela ikhasi, into yokuqala ozoyibona kuzoba inketho yokuya faka isicelo sokuba "ingxoxo", futhi uzobona amalogo ezinkampani ezimbalwa ezaziwayo. Lezi yizinkampani ezisebenzisa izinsiza ze-ChatCenter kanye izinkampani ozozisebenzela, kungaba, ukuxazulula ukungabaza ku-inthanethi noma ukuhlinzeka ngosekelo lobuchwepheshe.

Uzobona nencazelo emfushane yokuthi iyini inkampani nokuthi isebenza kanjani. Le nkundla yakhiwe ngabantu abayizinkulungwane eziyishumi noma njengoba bethanda ukuyibiza kanjalo, "Ama-agent aqeqeshiwe", bonke abaqeqeshiwe nabafanelekela ukukhonza noma yiluphi uhlobo lweklayenti.

Usebenza izinsuku ezingamakhulu amathathu namashumi ayisithupha nanhlanu ngonyaka amahora angamashumi amabili nane. Futhi njengoba kuyinkundla ye-omnichannel, uzothola imibuzo evela kumakhasimende awo wonke amapulatifomu noma izinkundla zokuxhumana ezitholakalayo inkampani owabelwe yona.

Ngiyijoyina kanjani i-ChatCenter?

Kule nkundla ungaxoxa nini, kuphi futhi kangakanani, futhi okuhle kunakho konke ukuthi uzothola imali ngengxoxo ngayinye. Izinyathelo okufanele uzilandele zilula kakhulu:

• Gcwalisa ifomu: Ngamunye Lubanzi kancane, okuwukuphela kwento efunwa yinkampani ukukwazi kahle ngangokunokwenzeka ukuze ukwabele umsebenzi ofanele wena kanye namakhono akho.
• Lindela ukuhlolwa kwesicelo sakho: kuzoba yinkampani efanayo ezokuthumela idatha yokufinyelela ku-akhawunti yakho yengxoxo uma inqubo yokuhlola isiqediwe.
• Ekugcineni uzoba nokuqeqeshwa okuku-inthanethi: Ukuhlinzeka ngosekelo lobuchwepheshe kanye nesevisi yamakhasimende udinga ukuqeqeshwa okukhethekile. Uma usulungile ungaqala ukwenza imali ukuxoxa.

Khumbula ukuthi uma unamakhono engeziwe, maningi amathuba emisebenzi uzoba nakho. Inkundla ye-ChatCenter, kuye ngezinhlelo ezinikezayo, inama-ejenti akhuluma kahle izilimi eziningi. Ngakho-ke, uma ukwenza, uzoba namathuba amaningi.

Ingabe Isikhungo Sengxoxo sithembekile?

Ngobufakazi obukhona kungashiwo ukuthi I-ChatCenter isemthethweni futhi iphephile ukuyisebenzisa futhi hhayi iwebhusayithi yomkhonyovu njengabanye abaningi. Ukuhlolwa kwe-Chat Center kuhle, futhi lokhu kusekelwe kuma-athikili nezilinganiso zabasebenzisi benkundla.

Ngokusho kokuhlaziywa kwamapulatifomu e-Scamadviser.com singabona ukuthi amaphuzu ayo angamaphesenti angu-100. Ngakho-ke akumele ukhathazeke uma leli khasi liwumkhonyovu noma cha ngoba linomphakathi ngemuva kwewebhu.

Uyikhokha kanjani le nkundla?

Le nkampani yenza izinkokhelo emazweni ngamazwe ngokudlulisela ebhange. Futhi njengoba uke wafunda ngaphambili, khokha ngengxoxo ngayinye kungakhathaliseki inani lokusebenzelana noma isikhathi esidlulile.

Ngakho-ke uma ufuna indlela yokuthola imali eyengeziwe, umsebenzi wesikhathi esigcwele, noma ufuna ukugcwalisa isikhathi sakho samahhala, i-ChatCenter ingase ibe inketho kuwe. Futhi ngokucabangela wonke la maphuzu esiwashiye lapha ngaphambilini, kuzoba lula kuwe ukuthi ungene emhlabeni wale nkundla Yewebhu.