Ifoni yesevisi yekhasimende ye-Rappi - Ungaxhumana kanjani nesevisi yokusekela?

Izinkampani ezihlinzekayo izinsiza zasekhaya ziya ngokuya zivame, futhi zanda kakhulu ngemuva kwesimemezelo sokuvalelwa kwamazwe, okugqugquzelwa usongo lwe-Covid-19. Ukudla, imithi kanye namathoyizi kuyinkonzo yamakhasimende evamile yalolu hlobo lwenkampani.

I-Rappi ingenye yezinkampani ezisetshenziswa kakhulu zewebhu kule ndawo. Inezinkampani ezingaphansi emazweni amaningana aseLatin America njenge Mexico, Peru, Costa Rica, Ecuador, Colombia, Chile, Brazil, Uruguay and Argentina, kuphi isevisi yamakhasimende iyona nto ehamba phambili kubo. Babhekana nanoma yisiphi isicelo futhi, uma kunesidingo, baxazulule noma iyiphi inkinga ephakamayo nge-oda. Ungalanda i-Rappi App ngokwenza CHOFOZA LAPHA.

I-Rappi inikeza izixhumanisi ezitolo ezinkulu, amakhemisi, izitolo, phakathi kokunye, ukuze unakekele ukulethwa kwama-oda akho.

Uma sicabangela lokhu, sizobona esihlokweni esilandelayo ukuthi ziyini. Izinombolo zocingo zesevisi yamakhasimende e-Rappi, futhi uma ungumsebenzi sizokutshela nokuthi ungaxhumana kanjani nenkampani. Uzokwazi futhi izinzuzo, zombili zeklayenti kanye nesisebenzi, zokusebenzisa nokusebenza ne-Rappi. Ake siqale!

 Zithini izinombolo zocingo zesevisi yamakhasimende akwa-Rappi?

Kuyadingeka ukuthi umsebenzisi azi i ifoni yesevisi yamakhasimende ukuhambisa noma yikuphi ukuphazamiseka nge-oda, njengoba kuvamile ukuthi isicelo singaphumeleli ngesikhathi esithile kule nqubo. Ngokwalesi sizathu, Rappi Ikunikeza inombolo yocingo yesevisi yamakhasimende ehlukile, ngoba ungayithola noma yikuphi e-Latin America.

I-Rappi inokwesekwa kwamakhasimende okutholakala kuwo wonke amazwe lapho isebenza khona. Ngezansi izinombolo zesevisi yamakhasimende e-Rappi ezweni ngalinye:

• I-Argentina: +54 11 5235-0330
• IBrazil: +55 11 3042-0420
• Chile: +56 22 580-3131
• I-Colombia: +57 1 382-6060
• E-Ecuador: +593 2 398-6060
• I-Mexico: 01 800 201-6060
• I-Peru: +51 1 708-6060
• I-Uruguay: +598 2 908-6060
• I-Costa Rica: +506 3163535

Esimeni sokuzethula lapho kungekho khona, ungazama ezinye izindlela. Ucingo lungathatha isikhathi, njengoba izinkulungwane zamakholi zicutshungulwa nsuku zonke. Ngakho-ke, uma inkinga yakho ingaphakathi kwe-a iphethini yezimo eziphuthumayo, uphakanyiswa ukuthi usebenzise enye indlela yokuxhumana ephuthumayo, khona-ke sizokutshela ukuthi iyini.

Kuhlelo lokusebenza olufanayo, endaweni 'yephrofayela' uzothola inketho yokwenza i-SOS isebenze, etholakala phezulu ekhasini. Lapho, kufanele ukhethe inkinobho ebizwa ngokuthi 'SOS', isenzo esizokuholela ngokushesha ku i-rappi hotline.

Uma ungenayo impendulo esebenzayo enkingeni yakho, kukhona enye inketho, ngokushayela inombolo elandelayo: (031) 3163522, okuwulayini ophuthumayo. Kufanele ukhumbule ukuthi lo mzila ungena kuphela izimo eziphuthumayo ezikhethekile, ngakho-ke, kufanele uqiniseke ngokuphelele ukuthi icala lakho liyicala elibucayi, ngaphandle kwalokho lizolahlwa.

 Ukuba nazo zonke izinketho uma kwenzeka unezinkinga nge-oda lakho, ungakwazi futhi ukuxhumana no-Rappi uma uyingxenye yethimba labo labasebenzi.

Ngingaxhumana kanjani no-Rappi uma ngiyisisebenzi?

Abasebenzi ikakhulukazi ukulethwa abashayeli kukhona kungase kube nezinkinga nge-oda. Lokhu kungenxa yokuthi iphasela libe nephutha elithile noma ngenxa yokuthi iklayenti lifuna ukulilungisa noma ukulikhansela; ngakho-ke, lezi zigigaba kufanele zibikwe kumphathi wazo oqondile.

Kufanele wazi ukuthi uma uyisisebenzi se-Rappi (umuntu odilivayo), inombolo yocingo yesevisi yamakhasimende ngeke ikusize ukuxhumana nenkampani. ngakho kufanele shayela isikhungo sokusekela kanye nosizo "Soy Rappi", ohlelo lwakho lokusebenza ongalulanda ku-PlayStore.

Uma uhlelo lokusebenza selulandiwe, buka uhlelo onenkinga ngalo bese uyikhetha. Uma ulapho kufanele ucindezele inketho ethi 'Sekela' emelwe isithombe sezinsiza-kuzwa. Uma ukhetha, uhlu lwezimbangela ezingenzeka zokuphazamiseka okukuvimbela ukuthi uqedele ukulethwa noma, ukwehluleka lokho, ukukukhulula ku-oda, kuboniswa.

Kodwa ngaphambi kokuthi uhlelo lwamukele izindlu okungenzeka ukuthi uzisola, kufanele fakazela ukuthi ziyiqiniso, ukusungula ukuxhumana okuqondile neklayenti. Ungakwenza lokhu efasiteleni lokudonsela phansi elibizwa ngokuthi 'Iyaqhubeka' bese ukhetha inketho ethi 'Xoxa neklayenti'.

Ngemva kokuqeda yonke inqubo yokuqinisekisa yenkinga kanye neklayenti kanye nokuboniswa kokuphazamiseka, 'Ukwesekwa kwezobuchwepheshe' kuzokuphendula futhi inkinga ethulwa izoxazululeka.

Izinzuzo zokusebenzisa nokusebenza ne-Rappi

Ukusebenzisa i-Rappi kuvumela abaxhumana nabo ukuthi baqinisekise lokho amakhasimende akho azothola i-oda ngesikhathi sokurekhoda. Konke lokhu ngaphandle kokwehlisa umthamo wokuthengisa kwabo ngenxa yezimo ezikhona namuhla lapho kubhekene nemiphumela yalolu bhubhane.

Futhi ngenxa yokwanda kokuntuleka kwemisebenzi ezifundeni eziningi zaseLatin America, i-Rappi iyinhlangano inketho engokoqobo yokusebenza kanye/noma ukukhulisa iholo lethu. Uma ufuna ukwazi okwengeziwe ngezinzuzo zayo, ake sibone okulandelayo:

• Unenketho yokukhetha uhlelo lwakho lokusebenza, ukulungisa isigqi sakho sempilo ukuze sibe nokutholakala onakho. Ngisho lokhu kukuvumela ukuthi uyihlanganise neminye imisebenzi, ikwenze kube yindlela esebenzayo yokukhulisa iholo lakho.
• Indlela yokukhokha ingeyamasonto onke. Kwenziwa nge-daviplata, ngokuvamile ngoLwesibili. Okusho ukuthi, ukusika komsebenzi kwenziwa ngoMsombuluko ukwenza inkokhelo ngoLwesibili, futhi ukuhoxiswa kulula.
• Ungakhetha ukuthi iyiphi i-oda ozoyithatha. Ngenxa yokuthi ngohlelo lokusebenza ungabona ukuthi ubani owenza i-oda, lapho itholakala khona nokuthi ungayiletha kuphi, unenkululeko yokuwamukela noma cha. Ungumphathi wakho, njengoba ulawula ama-oda akho kanye nokulethwa.
• Asikho isipiliyoni esidingekayo. Kungumsebenzi ongadingi ukuthi ube nesipiliyoni, futhi kufanele ube nezinsiza ezithile kuphela, njengamathuluzi okusebenza.