Pānaehana

Nā lawelawe ITSM no nā ʻoihana a me nā mea maikaʻi i lawe ʻia iā ia

ʻO ia ka inoa e ʻike ʻia ai ka hoʻokele ʻana o nā ʻenehana a me nā lawelawe ʻike i loko o kāna acronym ma ka ʻōlelo Pelekania e hana i ka mea a mākou i ʻike ʻo ITSM. ʻO kāna kumu nui ka mālama a me ka hana maʻamau i nā kaʻina hana e pono ai i nā lawelawe IT.

ʻO ITs nā ʻoihana loea ʻike ʻike maikaʻi, nā compendiums o nā kaʻina hana e ʻae ai i ka hoʻomaikaʻi ʻana i nā kūlana o nā waiwai kamepiula, e hoʻohana pono ana iā lākou a hoʻopau i nā pilikia kūpono ʻole i ka ʻōnaehana kamepiula e holo.

I ka pōkole, ITSMs kahi ala hou e hōʻoia ai i ka pono, hōʻoia, hilinaʻi a me ka palekana o nā waiwai kamepiula i mālama ʻia e kahi ʻoihana a kanaka paha.

Huli ka hapanui o ka poʻe i Nā lawelawe ITSM no ka mea ua ʻae ʻo ia i nā ʻoihana e hoʻolimalima i kēia ʻano lawelawe e hōʻemi nui i nā lilo a me nā kumukūʻai i nā ʻano mea like ʻole. Ma waho aʻe o kahi lawelawe loea, ʻae ʻia ʻoe e hana i kahi ʻoi aku ka maikaʻi i ka mālama ʻana i nā hana i manaʻo ʻia e ka ʻoihana e pono e hoʻolimalima a loaʻa i ka ʻoihana i hoʻopaʻa ʻia.

Polokalamu ITSM

ʻO nā polokalamu uila ITSM nā pono hana e ʻae i ka automating ʻana i kekahi mau pono kamepiula e loaʻa i kahi mea kūʻai aku. ʻO ka ka nui o ka kaohi o nā kamepiula a me nā waiwai ʻenehana i loaʻa i kahi Hui.

Ma o ka ʻikepili i hōʻiliʻili ʻia, hiki iā ʻoe ke hāʻawi iā mākou i kahi hiʻohiʻona kiʻi e kōkua iā mākou e hoʻoponopono i nā pilikia ʻoihana a kāohi i nā hanana a me nā hoʻolālā i loaʻa i kahi ʻoihana a i ʻole ke kanaka ʻaelike.

ʻO lākou nā polokalamu ʻoihana ʻoihana e hiki ai i kahi ʻike kikoʻī o nā kamepiula a me nā ʻōnaehana kamepiula o ka ʻoihana. Ma waho aʻe o ka nānā mau ʻana a me ka nānā ʻana i nā hana o kāna ʻenehana ʻenehana holoʻokoʻa i hiki ke loaʻa i kahi hōʻailona mau e hiki ai i ka pale ʻana i nā hoʻouka kūʻē i kēlā ʻano kūkulu.

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Nā maikaʻi o ka hoʻohana ʻana iā ITSM

Lawe mai kēia ʻano polokalamu i kāna mea kūʻai aku i nā pūʻulu o nā mea maikaʻi e nani ai ka nani. He papahana loea nui ka ITSM, a paʻakikī kekahi manawa, pono ka hoʻokele o nā loea i ka māla e hoʻohana iā lākou, akā i ka wā lōʻihi e lawe i ka waiwai nui i ka ʻoihana mai ka hoʻohana ʻana i ka papahana like.

Eia kekahi mau mea maikaʻi i lawe ʻia e nā papahana ITSM.

ʻO nā loaʻa kiʻekiʻe ma ka ʻoihana

He mea nui ka optimizing a me ka mālama ʻana i nā pono ʻenehana no ka hana automation o kekahi ʻoihana. ʻO ka automation hilinaʻi nui ia i nā kumu e hana ai ka ʻoihana a me kāna lawelawe mea kūʻai aku. No kēia kumu, ʻo kekahi o nā mea nui a kēia papahana e hana nei ma ke ʻano he keu ka loaʻa pono nui e hiki ke ʻike ʻia e ka hiki ke hoʻohana a hoʻokele i ka nānā ʻana i nā pono ʻenehana.

ʻO kēia ʻano papahana a me kāna mau kiʻi e ʻae iā mākou e hana i nā mea i kapa ʻia ʻo nā hoʻoholo hoʻomalu. He mea nui ka nānā ʻana i nā kiʻi e hana i kēia ʻano hoʻoholo e hiki ke wehewehe i ka wā e hiki mai ana o nā poʻe he nui a me nā ʻoihana a me kā lākou loaʻa kālā. No kēlā kumu, waiwai nui ka ʻike e pili ana i kēia mau papahana no kā lākou mea kūʻai aku.

Ma waho aʻe o ka mea i uhi ʻia kēia polokalamu i nā lilo hoʻokele e pili ana i ka ʻaoʻao kamepiula. No laila, hiki iā mākou ke hoʻoiho i nā hana kūpono o nā hui luna o ka ʻoihana ma kēia ʻano waiwai. He mea nui nō hoʻi e hoʻomaopopo ʻaʻole i lawe ʻia kēia ʻano waiwai e nā luna o ka hapa nui o nā ʻoihana. Akā ua ʻike nā ʻoihana kūleʻa i ka hopena o ka mālama ʻana i kēia mau waiwai i kahi loaʻa kālā maikaʻi mahalo i ka hoʻohana ʻana o kēia ʻano polokalamu.

Palekana IT pono

ʻO ka nānā mau ʻana o nā lako kamepiula i kēia manawa kekahi o nā pono nui e loaʻa i nā ʻoihana nui. No kēia kumu, hiki i nā lawelawe ITSM ke nānā mau i nā ʻenehana IT āpau o ka ʻoihana ke hāʻawi i nā diagnoses o ka poino i hana ʻia iā ia, ma loko a ma waho paha.

Pale kēia iā mākou mai nā ʻano like ʻole o ka hoʻouka a ma luna o nā mea āpau e pale iā mākou mai ka nalo ʻana o ka manawa a me nā kumuwaiwai computing. ʻO ka nalo ʻana o nā kumuwaiwai kamepiula kahi mea maʻamau i nā ʻoihana, ʻo ia kekahi o nā lilo maʻamau o nā ʻoihana nui. Akā me kāna kaʻa a me ka hoʻokele, hiki iā mākou ke hoʻoponopono a kaohi i ka hōʻino a me nā lilo o nā lawelawe kamepiula.

Ma waho aʻe o ka pale ʻana i nā hoʻouka kūwaho, hiki iā mākou ke mālama i ka ʻike a mākou e manaʻo ai he pono a he pono no ka hana o ka ʻoihana.

Nā kāohi papaʻa huahana IT

No kekahi mau ʻoihana, ʻoihana IT kekahi o nā ʻoihana nui a me nā waiwai i loaʻa iā lākou. No laila, ʻo ka pale hemolele o lākou he mea nui loa iā lākou. No kēlā kumu he mea pono e loaʻa kahi papa mālama mālama o kēia mau hāmeʻa, nā polokalamu ʻelua a me nā lakohana ma waena o kā mākou ʻoihana.

ʻO kēia kahi hiʻohiʻona nui loa i loaʻa i nā ʻōnaehana ITSM. ʻO ka hiki ke hāʻawi iā mākou i ka kaohi ma luna o ka papa helu o nā kumuwaiwai kamepiula i loaʻa i kā mākou ʻoihana a no laila hiki ke hoʻoliʻiliʻi i nā lilo i kēia ʻano pono hana a me ka hōʻino iā lākou kekahi o nā mea maikaʻi i lawe ʻia mai e kēia ʻano polokalamu.

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Hoʻokele lawelawe

ʻO ka polokalamu ITSM kekahi o nā mea piha e hiki iā mākou ke hoʻohana i kā mākou ʻoihana. Ma ka laulā, ʻae kēia iā mākou e kaohi nui aʻe ma luna o nā lawelawe a ka ʻoihana e hoʻokumu ai. No kēia kumu e ʻae iā mākou e loaʻa i ke kamaʻilio maikaʻi a me ka kaohi nui me nā mea kūʻai aku o kā mākou ʻoihana.

Hoʻokumu kēia i ka loaʻa waiwai nui ma o kēia, ʻo ka mea e hana ai ma ke ʻano mahalo i kēia ʻano polokalamu hiki iā mākou ke ʻike kiʻi i nā pono o nā mea kūʻai aku a me nā kauoha a lākou e hana ai. I hiki ai iā mākou ke nānā i ka hana a kā mākou ʻoihana a me nā pilikia i loaʻa i nā mea kūʻai aku me nā lawelawe a mākou e ʻaiʻē nei iā lākou a i ʻole nā ​​huahana a mākou e kūʻai aku ai iā lākou.

ʻAe kēia iā mākou e loaʻa i kahi ʻoi aku o ka ʻike nui o nā mea kūʻai aku i hiki ke hoʻohana ʻia e hoʻoholo i nā hoʻokele no ka wā e hiki mai ana o ka ʻoihana. I kēia ala hiki iā mākou ke ʻike i nā lilo a i ʻole nā ​​hoʻopukapuka e pono ai no ka hana pono ʻana o ka ʻoihana a he aha nā noi a nā mea kūʻai aku e hana pinepine ai.

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